Emerald Activities Forums

Feedback => Bug Reports => Topic started by: TheHiddenRouge on June 17, 2019, 11:49:17 PM

Title: Market took my emeralds
Post by: TheHiddenRouge on June 17, 2019, 11:49:17 PM
I saw another topic about this same thing, I spent 10 emeralds on some feathers in the "wizard" category in the modern market and I refreshed a few times because it wasn't working but now it's taken 50 emeralds.

I'm very upset about this, and I really want my emeralds back.  :(
Title: Re: Market took my emeralds
Post by: Emerald on August 05, 2019, 10:49:31 PM
I'm so sorry!

I have been so busy with the kids home I haven't been online much at all. I will try and take a look and figure out what is happening and refund the emeralds. Might not get done tonight though, I don't actually remember how to do refunds and add emeralds to accounts, it has been a while since I did it last ;)

Did it give you your purchase in the end, or did the purchase fail completely?

Title: Re: Market took my emeralds
Post by: Emerald on August 10, 2019, 12:55:49 PM
I know it is very very late, but I did refund your account. I am trying to figure out the bug that caused it, but if it happens in future you will get a faster response by emailing me at heather@emeraldactivities.com

I just pop on to the site now and then to check if it is working and if there is a bunch of stuff to approve :)